IMPORTANT :
All return and refund requests must email adam@shatterblaster.com. with your order number for a return authorization number.
Our fraud verification system approves or declines and order, in part, based on shipping address. We can NOT change the shipping address on an order once payment has been completed. While we are happy to attempt cancellation we can not guarantee a particular order will be cancelled prior to shipping.
It is important that you verify you have the correct shipping address entered at the time your order is placed.
Our return policy gives customers 30 days to return or exchange.
To be eligible for a return your item must be unused and in the same condition that you received it. It must also be unopened in the original packaging.
We will replace defective items for 30 days. We are not responsible for improper use of products. Warranty covers manufacturing defects and not damage from use or abuse.We guarantee all glass parts to be unbroken upon delivery. We can NOT guarantee glass parts against breakage with use. We are not responsible for injury from broken glass.
We guarantee coils to not be DOA (dead on arrival). Due to differences in use and the capability of high output batteries to burn out a coil we can not offer warranty beyond 48 hours after delivery on coils. YOU MUST NOTIFY US OF ANY DEFECTIVE COILS WITHIN 72 HOURS AFTER DELIVERY. Unfortunately with coils their lifespan is very use dependent. It is important you use coils within manufacturer specifications to prolong lifespan.
We can only take returns or exchanges on items that have not been used with any substance banned under Canadian Federal law. DO NOT ship us any items used for such purpose. Our products are for adults 18+ only. All products sold are for legal use only. Buyer accepts all responsibility for keeping products out of reach of minors. Products not sold or intended for use with tobacco, nicotine, or illegal drugs.
Any product returned must be empty of any flammable fluids.
Refunds.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at adam@shatterblaster.com and we’ll help get to the bottom of it.
Sale items
Sale items that meet return requirements will refunded at the sale price.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at adam@shatterblaster.com and we’ll help you out.
All approved returns and exchanges should be sent to:
Shatter Blaster Returns
Attention: Adam Baker – #14, 30 Eglinton Ave W #142, Mississauga, ON L5R 0C1 (Must include return authorization number)
NOTE: YOU MUST INCLUDE YOUR ORDER NUMBER WITH YOUR RETURN SO WE KNOW WHO TO CREDIT. IF NO ORDER NUMBER IS INCLUDED WE CAN NOT GUARANTEE YOUR RETURN.
If your item is defective and returned for exchange we will absolutely cover shipping! Customers are responsible for shipping costs on returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We ship exchanges within Canada.
If you are shipping an item over $75, you should consider using a shipping service with tracking or purchasing shipping insurance.
If you have any questions concerning refund or exchange policies please contact: adam@shatterblaster.com. We will do our ABSOLUTE BEST to make your CUSTOMER EXPERIENCE unparalleled and earn your business each and every day.